Effective Date: September 22, 2025

 

1. Introduction

 

Welcome to Seamless Trip ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.seamlesstrip.com  and use our private transportation services. By using our services, you agree to the collection and use of information in accordance with this policy.

 

2. Who We Are (Data Controller)

 

The data controller responsible for your personal information is:

Seamless Trip

Meidong Dasha, No.1, Shagang Rd., Shatian, Dongguan 523980 China 

info@seamlesstrip.com

+86 769 8886 7045

 

3. What Information We Collect

 

We collect information that you provide directly to us and information that is automatically collected when you use our website.

a) Information You Provide to Us:

• Personal Identification Data: Your full name, email address, and phone number.

• Booking Details: Pickup and drop-off locations, dates and times of service, flight numbers, and any special requests or notes you provide.

• Communication Data: Records of your correspondence with us via email, WhatsApp, contact forms, or other communication channels.

b) Information We Do Not Store:

• Payment Information: When you make a payment, you are redirected to our secure third-party payment processor (e.g., Stripe, PayPal). We do not collect or store your full credit card details on our servers.

c) Information Collected Automatically:

• Usage Data: We may collect information about your device and how you interact with our website, such as your IP address, browser type, pages visited, and the time and date of your visit. This is typically done through cookies.

 

4. How We Use Your Information

 

We use the information we collect for the following purposes:

• To Fulfill Your Booking: To provide, manage, and confirm your transportation services.

• To Communicate With You: To send booking confirmations, provide updates on your service, respond to your inquiries, and provide customer support. Your driver will receive necessary details (your name, phone number, pickup info) to perform the service.

• To Ensure Safety and Punctuality: To track your flight status for airport pickups and ensure timely service.

• To Improve Our Services: To analyze website usage and feedback to improve our website, services, and customer experience.

• For Legal and Accounting Purposes: To comply with legal obligations, process invoices, and maintain business records.

 

5. Our Legal Basis for Processing Your Data

 

Under GDPR, we process your personal data on the following legal bases:

• Performance of a Contract: The majority of our data processing is necessary to fulfill the service contract we have with you when you book a ride.

• Legitimate Interests: We process some data to improve our services and for administrative purposes, which we consider our legitimate interest.

• Consent: Where required by law, we will ask for your consent before processing your data, for example, for sending marketing communications. You may withdraw your consent at any time.

 

6. Data Sharing and Third Parties

 

We do not sell your personal data. We only share your information with the following third parties to the extent necessary to provide our services:

• Our Drivers/Chauffeurs: To perform the transportation service you booked.

• Payment Processors: To securely handle your payments.

• Analytics Providers: (e.g., Google Analytics) to help us understand website traffic and usage patterns.

 

7. International Data Transfers

 

Our business operates in China. When you, as a user from the European Economic Area (EEA), provide us with your data, it is transferred to and processed in China. We take all necessary measures to ensure your data is treated securely and in accordance with this privacy policy.

 

8. Data Retention

 

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, tax and accounting laws), resolve disputes, and enforce our agreements.

 

9. Your Rights Under GDPR

 

If you are a resident of the EEA, you have the following data protection rights:

• The right to access: You can request copies of your personal data.

• The right to rectification: You can request that we correct any information you believe is inaccurate.

• The right to erasure (Right to be forgotten): You can request that we erase your personal data, under certain conditions.

• The right to restrict processing: You can request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing: You can object to our processing of your personal data, under certain conditions.

• The right to data portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [Your Contact Email Address].

 

10. Cookies Policy

 

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help our website function and allow us to analyze traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

 

11. Data Security

 

We use administrative, technical, and physical security measures to help protect your personal information. This includes using SSL encryption for data transmission. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

 

12. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

 

13. How to Contact Us

 

If you have any questions about this Privacy Policy, please contact us at: info@seamlesstrip.com